The Best Customer Service
Ron,
I need to take a moment and tell you that Chantel Fielder in your organization provided myself and Wilson Sporting Goods with the best customer service I have ever experienced from a vendor. Our order was complicated and kept changing and had three separate delivery/pickup details ranging from USA, Canada and Germany. Throughout the process, Chantel was outstanding at dealing with all of our issues and concerns.
She is a true asset, and as I hope you know, at the end of the day people make the difference and are the real assets that any company must need to survive. Regardless of what we are selling, the people like Chantel are what makes or breaks our organizations.
You Guys Nailed It
“Without a doubt, the MagiCubes work flow is one of easiest to work with. Since this graphic project is certainly not as straight forward as a full page magazine ad, I originally thought it would be one of the more difficult productions being 4 Color, with 9 images and a 3D puzzle that unfolds. But not true, from the magicubes.com video demos, design instructions and the new online proofs (video proofing), you guys nailed it. Thanks again for making the needed delivery too, you made me a hero to my client.”
Client loved the Magic Cubes
“I just wanted to let you know that the client loved the Magic Cubes. The cubes were a huge hit at the trade show and (as I mentioned to you yesterday) they have already placed a re-order for the same art. The Chairman now wants to use Magic Cubes for a charitable non-profit he presides over! Thanks for making me a hero.”
Great Service as usual
“Thank you Chantel for providing great service as usual. This was a new customer for me and your professional system for video proofs took the ‘what if’ out of the conversation. When they received their order early, THEY SENT ME FLOWERS! I owe you one. Thanks again.”
5 Star Supplier
Magicubes and Chantel were extremely instrumental in our acquiring a new $100,000 account for L&L. The excitement around the Magican give away at the trade show caused my client to place several other orders through our company. They used the Magican product as a unique brochure and absolutely loved the YouTube video for the proofing process. Now we have a loyal client and its all thanks to the great service and the innovative products provided by Magicubes! Thanks again Chantel! You are a 5 star supplier with our company.
Thank you,
Video did the trick!
That video did the trick! WOW- it’s amazing how a simple video can sell a product. My customer said yes, faster than I could have imagined. Please do rush this order as they have 3 trade shows coming up. I have 4 more clients I am going to offer the Free Spec Video to as well. Thanks, this makes selling advertising fun.
L&L Graphic Solutions
Magicubes and Chantel were extremely instrumental in our acquiring a new $100,000 account for L&L. The excitement around the folding Magic Cube give away at the trade show caused my client to place several other orders through our company. They used the Magican product as a unique brochure and absolutely loved the YouTube video for the proofing process. Now we have a loyal client and its all thanks to the great service and the innovative products provided by Magicubes! Thanks again Chantel! You are a 5 star supplier with our company.
-Thank you,
s.
Education
MagiCubes stands behind its products. We set some tough specifications, and they were all guaranteed. The MagiCubes production exceeded both our specifications and our expectations.
Wonderful Service Sue G
“Hi Chantel,
Thank you again for the wonderful service that you provided for our recent re-order of the Magic Cubes. The product was not only on time, but early to boot! And thank you for offering to make the video proof for free. That saved my client 3 weeks and me $195! I love these products that my clients re-order year after year. Thanks again, and I look forward working with you on that new client I mentioned next week. Have a great weekend!“
Rock Star
“YOU ARE A ROCK STAR!!!!!! I truly wish every supplier, vendor and resource I work with was as dedicated, knowledgeable, well spoken, helpful and under promised and over delivered the way you do! You are a true joy to work with!!!!
Thank you for ending this day on such a good note.”
– Sincerely,
